FREE PDF 2025 MARVELOUS MB-230: MICROSOFT DYNAMICS 365 CUSTOMER SERVICE FUNCTIONAL CONSULTANT TEST SCORE REPORT

Free PDF 2025 Marvelous MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant Test Score Report

Free PDF 2025 Marvelous MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant Test Score Report

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Passing the MB-230 Exam is a great way for functional consultants to showcase their expertise in customer service and boost their career prospects. Microsoft Dynamics 365 Customer Service Functional Consultant certification is recognized by Microsoft and its partners, which can open up new opportunities for professionals looking to work with Dynamics 365.

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Microsoft Dynamics 365 Customer Service Functional Consultant Sample Questions (Q87-Q92):

NEW QUESTION # 87
You are working as a functional consultant for Dynamics 365 Customer Service. No changes have been made to security roles.
You need to ensure that customer service representatives can process cases that have service-level agreements (SLAs) and entitlements. You must grant only the minimum privileges required.
How should you configure security? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation:
Graphical user interface, text, application, chat or text message Description automatically generated

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/define-service-level-agreements


NEW QUESTION # 88
You work for a pharmaceutical company that distributes vaccines.
Vaccines must be kept below negative 60 degrees Celsius or they cannot be used. The company requires a solution that meets the following requirements:
* Monitor vaccine temperatures during transportation.
* Create a customer service case if the temperature goes above negative 60 degrees Celsius.
You need to implement the solution.
Which technologies should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation


NEW QUESTION # 89
A company is using Omnichannel for Customer Service.
You add a live chat button to your company's website for existing customers. Requests for chats are handled by the next available representative. The chat must route the customer to the same representative if the customer is inadvertently disconnected.
You need to configure the chat.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select.

Answer:

Explanation:

Explanation


NEW QUESTION # 90
You send surveys to customers who have opened cases within the past month.
Youneed to send a summary of the survey results to individuals who do not have a Dynamics 365 license.
What are two possible ways to achieve the goal? Each correct answer presents a complete solution.
NOTE:Each correct selection is worth one point.

  • A. Run the survey summary report. Send a link to the report from within Dynamics 365.
  • B. Run the survey summary report. Print the report to a PDF file. Send the PDF file to the users.
  • C. Create a dashboard of the survey summary reports and share the dashboardswith the users.
  • D. Runthe summary report. Export the report to Microsoft Excel. Send the Excel file to the users.
  • E. Create a view with the data, and then email a link.

Answer: B,D


NEW QUESTION # 91
A company uses Dynamics 365 Customer Service. The company installs Dynamics 365 Customer Service Insights.
The company wants to use dashboards to report phone calls and emails to monitor the productivity of representatives.
You need to perform the configuration.
Which configuration should you use? To answer, select the appropriate configurations in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation:
Box 1: Go to the Dynamics 365 Customer Service URL and choose the Dynamics 365 Customer Service Insights dashboard.
Customer Service Insights is now embedded in Dynamics 365 Customer Service. After it is enabled, this experience allows you to start seeing historical analytics directly within the Customer Service environment.
Several reports and dashboards can be viewed by your management team.
Box 2: Channel
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/introduction-customer-service-analytics


NEW QUESTION # 92
......

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